Return and Shipping

Return / shipping procedures

MAKE SURE YOU MEASURE YOUR POOL BEFORE YOU ORDER!! KNOW WHAT SIZE SHAPE AND TYPE OF POOL YOU HAVE.

Example if you have an above ground pool with a deck, a standard above ground winter cover may not work.

RETURN POLICY:

20% RESTOCKING FEE and actual shipping charges will apply.
All returns must be approved by Water Works, Pools Hot Tubs & More Inc. and have a return authorization number for credit to be given to an account. Original handling and shipping charge is not refundable even if said shipping is free, it still cost money to ship. All returns must be clean, unused, unopened and in resalable condition, including original packaging. Return shipping costs are the customer's responsibility. All returns must be made within 15 days of receipt. Liners, solar covers, winter covers may not be returned if opened or unfolded or taken out of original package.
No Refund on any item that has electronics that has been used or opened. Examples- Motors, Circuit Boards, Heater Elements, pool or spa heaters.

Special orders are not returnable. Defective Items will be replaced or fixed once the defective item is returned to Water Works and deemed defective by the manufacture. This does not include neglect abuse or water chemistry issues.* Products that cannot be returned because of Department of Transportation shipping regulations include:

Chlorine, Sticks, and Tablets of any kind
Pre-Filled Chlorine Packs (example: Pool Frog Bac Pacs and New Water Cycler Pac)
Bromine Tablets of any kind
Chlorine Based Pool and Spa Shock
Calcium Based Pool Chlorine Granules
Hydrogen Based Pool Shock (example: BioGuard Soft Swim C)
Non Chlorine Pool and Spa Shock
A few other Pool and Spa Chemicals

Your return must reach its destination within 15 days from the date the return was initiated. We will ship late items back to you without issuing a credit.

PRODUCT WARRANTY.

all products sold are covered by a manufacturer’s warranty. There are no other warranties either expressed or implied. Water Works cannot be held responsible for damage due to customer negligence. For all warranty replacements, the customer is responsible for all shipping costs.

TIME TO RECEIVE ORDER

although most orders are shipped within 24 hours, the actual delivery time depends greatly on the time of year. Orders placed before the Memorial Day holiday period or after July 4th can normally be handled within 1 working day or less. Orders placed during the height of the season, May and June could take an extra 1-2 days. Express delivery is available at a price; please call 734-284-3885 for details. We make no guarantees as to the exact length of time. Please consult our Staff for details when you place your order.

Standard Shipping

Water Works offers FREE shipping on most orders in the 48 contiguous states, except for a handling charge on purchases under $100.00. However, certain large or bulky items (such as above ground and in ground swimming pools, some pool liners, pool steps, pool slides & diving boards, solar pool covers/blankets & solar cover reels, safety pool covers, etc.) may have an oversize shipping charge added to your purchase. The additional charge will vary depending on the size and weight of the pool supplies and will be noted on Item. If the Item does not note an additional charge for freight it will be considered free shipping.

Oversize Item Delivery

Oversize item Delivery will be by LTL (Truck line) for a flat rate that will be determined by destination. Over-sized pool supplies are not available for ground shipment outside the 48 contiguous states.

Recommended Shipping Address

Water Works recommends shipping to a location where someone will be available to receive the delivery. Water Works cannot be responsible for packages delivered to unattended addresses.